TERMS & CONDITIONS
PLEASE READ CAREFULLY BEFORE ACCESSING THE WEBSITE OR USING ANY OF THE SERVICES (EACH TERM AS DEFINED BELOW).
Welcome to Children’s Lane, your first address.
We strive to ensure our customers receive an effortless shopping experience and we hope that you enjoy all that our website has to offer.
‘Children’s Lane’ is a registered trademark.
The website located at www.childrenslane.com and all associated sites linked to www.childrenslane.com are herein referred to as the Website. The Website is owned and operated by Children’s Lane Boutique LLC (trading as Children’s Lane) and is a limited liability company incorporated under the laws of the United Arab Emirates (UAE), with commercial license number 1772051 and its registered office at PO Box 44015, Abu Dhabi, UAE (CL).
Any words following the terms including, include, in particular, or for example or any similar phrase shall be construed as illustrative and shall not limit the generality of the related general words. The terms we, us or our(s) hereunder refer to CL and its affiliates and the terms user, you and your hereunder refers to the user visiting and accessing the Website and/or Services (as defined herein). Please see the “Registration” section for further information about users.
The Website is the property of CL and its licensors. The Website is managed and operated by CL.
By accessing, using and/or registering for the Website you hereby agree that:
All text, documents, statements, information, graphics, logos, trademark, sounds, music, artwork, computer code, image rights, videos, audio clips, photographs, drawings (collectively the Content) including, but not limited to, the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, in whatever form or format which is available via the Website (whether created by us or by any third party), is owned, controlled or licensed to CL, its affiliates or partners and is protected by the UAE and international copyright, patent and intellectual property rights.
The Website contains Content and links to information and services uploaded or otherwise provided by, or related to, third parties. Neither CL nor any of their affiliates, endorse or guarantee the accuracy, reliability, security, safety or appropriateness of any such Content, services, opinion, statement, information or material created, displayed, available or distributed through this Website or the Services. You acknowledge that by using this Website and/or the Services you may be exposed to information or service that is inaccurate or unreliable, insecure or unsafe and in this respect your use of the Website and the Services and your reliance on the Content (including any such third party information or material) and services linked to this Website (including the payment services) is entirely at your own risk. We will have no responsibility for the conduct of any user of this Website or third party whose services are accessible via this Website and we assume no liability for any lack of security, disclosure of data, mistakes, misstatements of law, defamation, libel, omissions, opinions, representations or anything else contained in any content or resulting from services appearing on or available via the Website and/or Services.
Neither CL nor any of its affiliates assume liability or responsibility for the Content or services supplied by you or any third parties (including third party providers) nor for the content of websites for which we provide links. Such third party content and links should not be interpreted as an endorsement by us of that content, those third parties or those linked websites or third party services.
DISCLAIMER AND LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, CL AND ITS AFFILIATES EXCLUDE ALL CONDITIONS, WARRANTIES, REPRESENTATIONS OR OTHER TERMS WHICH MAY OTHERWISE APPLY TO THE WEBSITE WHETHER EXPRESS OR IMPLIED.
CL will try to ensure that the information on this Website is accurate and complete. We, however, do not warrant that the Website or the Content, or any part thereof will be: constantly available, or available at all; correct, complete, true, suitable, up to date, or accurate; and/or free of defects or errors. The Website, Services, Products, and Content are provided on an “as is” and “as available” basis and we disclaim all responsibility and liability for the availability, timeliness, security, reliability, quality of the Website or any related software, information or Content obtained through the Website. CL does not represent or warrant that the Website or any Content, or feature of the Website will be error-free or uninterrupted or that any defects will be corrected, or that your use of the Website will provide specific results. We may at any time, limit your use or discontinue the Website and/or Services (or any aspect thereof) entirely at our sole discretion.
The use of the Website is entirely at your own risk and in no event shall CL nor any of our affiliates be liable (whether under the law of contracts, torts, breach of statutory duty or otherwise) for any direct, indirect, incidental, consequential, special, exemplary, punitive or any other monetary or other damages, fees, fines, penalties or liabilities, nor for any loss or disclosure of date or loss or damage to reputation or goodwill (collectively damage) whatsoever (even if such damage is foreseeable) arising out of or relating to the use or inability to use this website and/or the services or any reliance thereon. CL is not (nor ARE any of its affiliates) responsible for the accuracy or reliability of any information or content transmitted through the Website and/or Services nor will CL (nor any of its affiliates) be liable for any loss or damage caused by any virus, distributed denial of service attack or other technologically harmful material that may infect your computer, equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any content on the website or on any other website linked to the website or by reason of any disclosure of such material or data by any third party. Your sole and exclusive remedy for dissatisfaction with the Website and/or the services is to stop using the website and services.
We reserve the right to assume the exclusive defense and control of any demand, claim or action arising hereunder or in connection with the Website and/or Services and all negotiations for settlement or compromise. You agree to fully cooperate with CL and us in the defense of any such demand, claim, action, settlement or compromise negotiations, as requested by us.
INTELLECTUAL PROPERTY RIGHTS
CL owns or is the licensee of all Intellectual Property Rights in the Website, Content, and Services. All such rights are reserved. Intellectual Property Rights means intellectual property rights and includes any current and/or future (i) copyright and related rights, patents, rights to inventions, database rights and rights in trademarks, service marks, goodwill, designs, know-how and confidential information (whether registered or unregistered); (ii) applications for registration or renewal, and the right to apply for registration or renewal, for any of these rights; and (iii) all other intellectual property rights and equivalent or similar forms of protection, whether registered or unregistered, existing anywhere in the world from time to time.
Except as set forth in the limited license in the section entitled "Limited License" below, or as required under applicable law, neither the Content, nor any other portion of the Website (including third-party Content) may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without CL’s prior written consent. For the avoidance of doubt, CL does not make any warranty or representation in respect of any other trademark and all the trademarks presented on the Website belong to their respective owners.
Enforcement and protection of Intellectual Property Rights
CL does not grant you any other rights whatsoever in relation to this Website, Content or the Services and CL expressly reserve all other rights. CL does not sell the Website, nor confer any ownership rights thereunder, to you.
Certain sections of the Website and the Services require you to register. If registration is requested, you agree to provide us with accurate, complete and current registration information and you further agree to promptly update that information to keep it accurate, complete and current. Each registration is for a single person only unless specifically designated otherwise on the registration page.
If you know or suspect that anyone other than you knows your registration and access information you must immediately notify us at email@example.com and provide us with all assistance to cancel your registration and prevent any unauthorized access.
You are solely responsible for deciding on the appropriateness (or otherwise) of any Service and for deciding whether or not to register for and purchase any Product and whether or not to enter into the Purchase Terms.
We reserve the right to anonymously track and report, to our third party service providers, your activity involving the Website and the Services. By using the Website or any of the Services, you consent to us collecting and using technical information about the software, hardware, and peripherals for the Services that are internet-based or wireless to improve our Products and to provide any Services to you.
We also reserve the right at all times to disclose any information that we deem necessary to comply and any applicable law, regulation, legal process or government request.
NO UNLAWFUL OR PROHIBITED USE
You agree not to in any way make use of the Website or the Services in an unauthorized manner. We may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary for connection to any investigation or complaint regarding your use of the Website; or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, or the rights or property of visitors to or users of the Website.
You may link to our home page, provided you do so in a way that is fair, lawful and does not damage or take advantage of our reputation or the reputation of our affiliates or partners. We reserve the right to withdraw this permission at any time. You must not establish a link to our Website, Content or Services in such a way to suggest any form of association, approval or endorsement on our part or on the part of CL.
TERMINATION OF USE
INTERACTIONS WITH OTHERS
You are solely responsible for your interactions with other users of this Website, and with any third parties offering or providing services (including third party service providers) which are accessible via this Website and/or the Services and with persons you meet through such users or providers. You understand and acknowledge that in the context of the Website and the Services we do not screen users or third party providers, inquire into their backgrounds or attempt to verify the information, Services or any Content they provide. In all interactions with third party service providers or any other third party you make contact with or meet through this Website and/or the Services, you agree to take all precautions necessary to protect yourself, your property and your personal and financial information and position. Any persons or businesses participation in or inclusion on the Website and/or the Services should not be construed as any sort of endorsement of such third party or its services by us or any of our affiliates.
THIRD PARTY LINKS
You are solely responsible for securing and backing up your communications and the content of your computer systems.
Anything that you submit to the Website and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, Submissions) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Website, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any submissions.
We reserve the right to, without any liability to you, do any of the following, at any time, without notice: (i) to modify, suspend or terminate operation of or access to the Website or Services, or any portion of the Website, or Services for any reason; (ii) to modify or change the Website or Services, or any portion of the Website or Services, and any applicable policies or terms; (iii) to interrupt the operation of the Website or Services, or any portion of the Website or Services, as necessary to perform routine or non-routine maintenance, error correction or other changes.
For the purposes of these Purchase Terms, CL, we, us or our(s) hereunder refer to Children’s Lane Boutique LLC and its affiliates.
To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website you must:
Register by providing accurate, complete information including your real full name, phone number, e-mail address and other requested information as indicated;
Be over 18 years of age; and Provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. The Website is available only to individuals and others who meet the CL terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to CL, whose applications are acceptable to CL and who have authorized CL to process a charge or charges on their credit/debit card in the amount of the total purchase price for Products which they purchase. Products purchased by you are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, CL reserves the right to restrict multiple quantities of a Product being shipped to any one purchaser or postal address.
SALE OF PRODUCTS
These Purchase Terms shall apply to all contracts for the sale of Products by CL to you to the exclusion of all other terms and conditions including any terms and conditions which you as the purchaser may purport to apply under any purchase order, confirmation of an order or similar document.
All orders for Products shall be deemed to be an offer by the purchaser to purchase Products pursuant to these Purchase Terms. Acceptance of delivery of the Products shall be deemed conclusive evidence of the purchaser’s acceptance of these Purchase Terms. Any variation to these Purchase Terms (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by CL. The display of Products on the Website amounts to an invitation to treat only and is not an offer to sell any Product at any price indicated. No contract will be deemed to exist between the purchaser and CL unless confirmation has been sent by CL and payment has cleared. CL is free to withdraw from any prospective contract prior to acceptance. This also applies in the case of any error or inaccuracy in the price and description of any Products.
The technical steps to place your order and create a contract of sale between you and Selfridges are, as follows:
You place an order on the Platforms by pressing the Confirm Order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website. We will send you an email confirming your order which will detail the Product(s) (including their Product Descriptions) that you have ordered. This email does not constitute an acceptance of your order by us. As your order is shipped by us we will send you a dispatch confirmation email. Please note, acceptance will be deemed to have occurred at the sending of this confirmation, regardless of technical problems you may experience, where the reasons are outside CL’s control, which may result in you have not received that email in a timely manner. Alternatively, in relation to our 'Click & Collect' service, we will send you an email to confirm that your order is ready for collection. Upon sending either of these emails, your order will be taken to have been accepted by us unless we have notified you that we do not accept your order, or you have canceled it. Subject to us having accepted your order, we will then arrange for delivery of it to you at your nominated address on the date and time nominated by you (as far as applicable) or make it available for collection through our ‘Click & Collect’ service. Please note that Products will not be sent (or links to online Products) until we have received confirmation form the Payment Gateway Provider that payment has been processed.Please see Payment Gateway. CL will not be liable if there is a delay and will not accept your order if payment is not authorized. Please refer to section titled “Payment” below for further details.
All orders are subject to acceptance and availability. We do not have to accept your order, for one or more of the following non-exhaustive reasons:
We shall be entitled to supply Products ordered as part of one order separately. This may mean that Products are dispatched or available for collection separately. There may be certain circumstances where we can supply only part of an order.
If you require any information regarding your order(s), please contact CL’s customer care (Customer Care) on +97126267270 during our office hours of 10 am till 6 pm (GMT+4).
AVAILABILITY OF PRODUCTS
We will always try to fulfill orders, but our only responsibility to you where a Product is no longer available, or if we are unable to supply a particular Product for whatever reason, is to make sure we do not charge you for the Product (or reimburse you accordingly). Furthermore, we reserve the right to (i) withdraw any Products from the Website at any time and/or remove or edit any materials or Content; and (ii) reject any offer to purchase by you at any time and at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from the Website whether or not that Product has been sold, removing or editing any materials or Content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other purchasers. With our prior written permission, it may be possible for you to hold an order for later purchase. If we give that permission we will do our best to prevent that Product being sold to another purchaser but we cannot guarantee it. In all cases, holding orders will be subject to a limited amount of time.
We do not accept advance payment for out of stock Product(s) but you may choose to use a feature of the Website (if it is available for the product in question) to register your email address with us for notification of arrival of the selected merchandise not held in stock.
If you have registered your email address for notification of the arrival of a specific Product shown on our Website, we will attempt to notify you by email within 24 hours of the Product becoming available on the Website. On occasion, certain Products that are in particularly high demand may sell out during this period. The notification to you of the returning stock does not imply that the Product is being held for you.
CL attempts to provide accurate Product descriptions. However, CL does not warrant those product descriptions or other content of any Service is accurate, complete, reliable, current, or error-free. If a Product offered by CL itself is not as described, your sole remedy is to return it in unused condition.
We have made every effort to display as accurately as possible the colors of Products that appear on the Website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
CL reserves the right to allow its artists ‘artistic license’. The artist will always try and paint to the purchaser’s requirements but exact replicas cannot always be guaranteed and are thus not grounds for non-acceptance of Products.
Due to the hand-crafted nature of many of our Products, size, color and texture may vary slightly. All specifications, drawing, and particulars of weights and dimensions are subject to some variations on occasion and the descriptions and illustrations contained on the Website, catalogs, price lists and other advertising material are intended to present a general idea of the Product(s) described herein. CL reserves the right where necessary to supply Products of similar quality but differing design and appearance to that shown on the Website.
Although every effort is made to ensure that Products purchased are 100% free of damages and defects, as stated, due to the handmade nature of the majority of our Products, minor imperfections are to be expected in certain pieces and will not be deemed as defects or reason for return. Bespoke and special orders are orders where the Products are made to the individual purchaser’s own specifications. The Products are not stocked and is specifically sourced from the purchaser’s individual order. This includes, but is not limited to, all furniture orders where specific sizes, colors, and finishes are requested. In such circumstances, once confirmed, orders cannot be canceled, amended, exchanged or refunded under any circumstances.
We aim to ensure that our Products comply with the local safety regulations of our manufacturers and suppliers. You acknowledge that you understand that safety standards may differ from one region to another and your continued use of our website means that you accept that our products may not be tested to conform to your local safety standards.
All prices quoted are in AED and are inclusive of UAE value added tax (VAT) (where applicable), at the appropriate rate. Bespoke furniture and artwork are quoted for on request. Purchasers will incur an extra 25% charge for ‘rush’ orders. Other bespoke artwork is quoted for depending on complexity and originality. CL will be delighted to quote for export packing, freight and insurance to any overseas destination but reserves the right, with prior agreement of the purchaser, to charge any additional charges to the purchaser’s credit card should the shipping charges subsequently exceed the original quotation. Export quotes are valid for a period of 30 days.
Product prices shown on the Website may change from time to time (including changes in currency exchange rates). Please also be aware that the price of a Product may change at checkout if it is subject to any taxes, duties, fees, levies or delivery charges applied in the country you have selected for delivery of your order.
Our Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a dispatch confirmation if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing.
You are responsible the calculation and difference of amounts payable in respect of Products resulting for exchange rates. Any such amounts will be processed by the Payment Gateway holder in accordance with their terms and conditions and at rates set by them in their sole discretion.
You will be the importer for all international deliveries of products (i.e. any order delivered to a country other than the UAE). Therefore, it is your responsibility to check that the Products you are planning to import comply with state and federal government import regulations and that there are no local requirements or restrictions which may affect receipt of your Products. If any customs requirements apply or charges are due, you agree to be responsible for these. All other international shipping fees, if applicable, must be paid prior to dispatch of Products from our warehouse.
CL offers a Gift Wrapping Service upon request and personalized gift messaging. If requested, Gift Wrapping and personalized gift messaging will be charged separately upon checkout.
We accept Visa, MasterCard, and online credit. You can also use PayPal and Apple Pay to facilitate payment. Cash on delivery payments on orders up to 2000 AED is also available, subject to payment of a 25 AED cash handling fee. We do not accept cheques however, your payment can also be processed via PayPal.
The currency you wish to shop and pay with will default to the currency of the region you are browsing in, which you can change at the top left-hand side of the homepage.
If you decide to purchase a Product, you will be leaving this Website and will be directed to visit an internet payment gateway (the Payment Gateway) for the purposes of entering your payment information and completing the payment process. You acknowledge and agree that the Payment Gateway is owned and operated by a third party (the Third Party Payment Services Provider), and that you may be subject to additional terms and conditions by and between you and the Third Party Payment Services Provider for the purposes of completing the payment transaction (the Payment Terms). You hereby acknowledge and agree that any Payment Terms are strictly between you and the Third Party Payment Services Provider, and nor CL or any of their affiliates shall in any way be responsible or liable for any breach of the Payment Gateway Terms by the Third Party Payment Services Provider.
You hereby agree and acknowledge that CL does not accept any payments or receive, store, transmit payment information from you including cardholder data in relation to any transaction carried out on the Payment Gateway, and you must not attempt to provide CL with any payment in relation to the services nor in relation to the purchases or otherwise. Any and all cardholder and/or payment data is received, stored and/or transmitted only by the third party payment services provider. All payments for products are to be made via a third party Payment Services Provider under separate payment terms to be entered into between you and the third party payment services provider as is explained further below. Please note that your Personal Information and payment data may be transmitted and processed outside of the UAE by such third party payment services provider.
You hereby acknowledge and agree that the payment website is not run by the CL or any of its affiliates and that any issues relating to payment must be addressed to the Third Party Payment Services Provider.
We will store a record of your transactions for a minimum of one-year subject to any unforeseen event. You may view your purchases in your account up to, and usually beyond, this time. If you do not wish us to store a record of your purchases in your account please Contact us to discuss.
By making an offer to purchase any Product(s), you authorise us or the Third Party Payment Services Provider to perform credit checks and to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your payment card, to obtain an initial payment card ID.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
In case your Personal Information changes, please notify us by contacting Customer Care on the following email firstname.lastname@example.org.
DISCLAIMER REGARDING PAYMENT
The Payment Gateway is managed and operated by the third party payment services provider and not CL. By accessing the Payment Gateway, you are leaving this Website and you acknowledge and agree that the Payment Services Provider is solely responsible for any obligations with respect to processing, protecting, securing and transmitting your cardholder data and/or payment information. Therefore, by accessing the Payment Gateway, you acknowledge and agree that neither CL nor its affiliates shall be in no way responsible for any breach, disclosure and/or security incident involving your cardholder and/or payment data, and that your use of the Payment Gateway does not create any obligation, responsibility or contractual relationship between you and CL and/or any of our affiliates in relation to payment or any of your payment details. You agree that neither the operator nor CL or any of our affiliates shall be responsible or liable for the failure by the third party payment services provider to properly store or securely transmit any cardholder and/or payment data and other information maintained or transmitted by the Payment Gateway.
Any claim, complaint and/or liability with respect to a breach of security and/or disclosure of cardholder data shall be solely between you and the Payment Services Provider. We are not responsible for the security and/or privacy of cardholder or payment data that may be entered into, stored and/or communicated by the Payment Gateway.
The use of the Payment Gateway is entirely at your own risk and in no event shall we nor any of our affiliates be liable (whether under the law of contracts, torts, breach of statutory duty or otherwise) for any direct, indirect, incidental, consequential, special, exemplary, punitive or any other monetary or other damages, fees, fines, penalties or liabilities, nor for any loss or disclosure of data or loss or damage to reputation or goodwill (collectively damage) whatsoever (even if such damage is foreseeable) arising out of or relating to the use or operation of the Payment Gateway or any reliance thereon.
CL makes no warranty and disclaims all responsibility and liability for the availability, timeliness, security, reliability, quality of the Payment Gateway, any related software, or other products, services, information or content obtained through the Payment Gateway or any other site affiliated to the Payment Gateway.
See Delivery for additional fees
Although we are strongly committed to delivering in the timelines estimated in our order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. We will offer you the first available date and time slot for delivery in your area. This is normally 5 working days, within the UAE, from the date we have contacted you to arrange delivery. International deliveries vary and will be confirmed upon contact with any Customer Care representative. We request that you accept the earliest date offered for delivery. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your order or request postponement (in such cases you will incur a repeat delivery charge equal to not less than the original charges that were paid for the aborted delivery). If the original delivery was free of charge, the repeated delivery would be charged at the CL standard chargeable rate that would regularly apply to the size, nature and delivery location for the Products. This must be paid prior to the redelivery, even if the original delivery was free of charge. This repeat delivery charge will also apply if you cancel an agreed delivery date/time slot less than two working days prior to the agreed date. Orders are delivered daily excluding UAE public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays.
If a Product you have ordered is not in stock and has a lead-time, the 5 working day delivery timescale is not included in this lead-time. Subject to the below, for international deliveries on non-furniture items, please allow 5-7 working days lead time for the delivery of your order.
Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.
Additional conditions for delivery of Bespoke Furniture or bulky items
All our furniture is hand built by craftsmen and not flat packed, except where necessary for access. All Products, once commissioned are usually complete and ready within a 10 to 12 week lead time from point of order (cleared funds) to point of dispatch for stock items, 16 weeks for bespoke items during busy periods of the year - August, Christmas and other holidays.
When your order is ready for delivery, we will contact you to agree on a delivery date. Once agreed, you will be responsible for accepting delivery and arranging appropriate means of access and installation on that date. Delivery charges within the UAE will be made at the point of order. This charge covers delivery and installation to a cleared room. It is your responsibility to ensure that our delivery team has access to the delivery address and that sufficient space for the goods is available, hallways are measured and doors and lifts can grant full access. Delivery on the first floor and above requires service elevator access arranged by you and it is your responsibility to notify us of any potential problems with access to the premises, building, service elevators, etc. and make any related delivery arrangements. Where delivery is complicated by such factors, additional charges may apply. If delivery is not accepted on the agreed delivery date, Products shall be kept in storage free of charge for a period of up to thirty (30) days. If you fail to agree a revised delivery date falling within thirty (30) days of the initial delivery date, we retain the right to cancel your order, retain all monies paid and resell the Products with no further liability.
In the absence of negligence, we will not be liable for loss or damage to the Products or your property, including where caused by (i) us following your specific instructions; (ii) limited or no access to your nominated premises; and/or (iii) goods not fitting into your property. Any request to hang, erect or build items shall be at our discretion and we will not be responsible for any damage to your home in connection with such hanging, erection or building, nor for the integrity of such hanging, erection or building. Additional charges for such services may apply. Additionally, CL is not responsible for any delays caused by destination customs clearance processes.
CL (or their delivery agent) requires a signature for any Products delivered, at which point responsibility for your purchased Products passes to you (see Title [insert hyperlink]). If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by CL and transfer of responsibility in the same way.
CLICK AND COLLECT
You may choose to collect your Products from our store (Click and Collect), arrange for your Products to be collected by your own courier, or you may choose to have your Products delivered to an address of your choice.
Where you select Click and Collect we will send you an email to notify you when your Product is ready for collection. You will need to bring this email or Apple Wallet confirmation with you, along with some ID, when you collect the Product. If you aren't able to collect your Product yourself and payment was made using a Credit Card, Debit Card, Gift Card or e-Voucher, then you can ask someone to collect your order for you. They will need a copy of your 'Ready to Collect' email or Apple Wallet confirmation and either their passport or driving license.
We don't want you to miss out, so we'll keep your order in store for 7 days. If your order isn't collected within 7 days, then it will be returned and you will be issued with store credit.
All Products will be packaged and prepared for delivery or collection by CL and you will be contracting separately with CL in this regard.
If you have opted for your Products to be delivered by CL, CL's delivery charge will be itemized as 'delivery' on the delivery and order confirmation pages of the Website and in emails from CL. See Delivery.
Your order is subject to the laws of the UAE. Your order will be complete and the Product(s) in your order will then be owned by you (and so the risk of loss or damage to such) will pass to you in the first instance of either of the below-taking place:
the date on which we receive payment in full for the Product(s). Please note Damage to Products in Transit section; or the date and time of collection of it from a 'Click & Collect' collection point or delivery by us to your nominated address.
DAMAGE TO PRODUCTS IN TRANSIT
All Products purchased from CL are made pursuant to a shipment contract with a third party shipping carrier. This means that the risk of loss and title for such items pass to you upon our delivery to that shipping carrier. It is your responsibility to ensure compliance with the third party shipping carrier’s terms and conditions.
CL WILL NOT BE HELD RESPONSIBLE IN ANY WAY FOR ANY DAMAGE CAUSED TO A PRODUCT ONCE THE ITEM HAS BEEN COLLECTED BY THE SHIPPING CARRIER (THIS INCLUDES WITHOUT LIMITATION, ANY DAMAGE IN TRANSIT FOR CUSTOM AND DUTIES CHECKS AND SECURITY CLEARANCE, FLIGHT CARRIERS PROCESSES AND PROCEDURES). ANY RECOURSE YOU MAY HAVE FOR ANY SUCH DAMAGE OR LOSS SHALL BE SOLELY TO THE SHIPPING CARRIER IN ACCORDANCE WITH THAT SHIPPING CARRIER’S TERMS AND CONDITIONS.
CL insures Products during the time they are in transit until they are delivered to your specified delivery address.
Damage must be notified in writing within 3 days of the date of delivery (being the date on which a signature has been received as above). If you are not able to fully check Products on receipt, the carrier’s documentation should be endorsed ‘unexamined’. In the event of the non-delivery of the whole or part of the Product(s), the purchaser must notify CL within 10 days of the date of dispatch. Failing such notification the purchaser shall be liable for the value of the consignment in the event that the carrier will not accept any claims.
REJECTION OR NON-ACCEPTANCE OF PRODUCT(S)
The purchaser shall return to CL at the expense of the purchaser, any Product(s) ordered by him or her which he/she seeks on any ground whatsoever to reject or refuses to accept. If he/she shall fails to do so, the purchaser shall not be entitled to reject (or refuse to accept) such Product(s). The purchaser shall be liable for any loss of or damage to the Product(s) taking place whilst in the possession of the purchaser or in the course of their return to CL head office address
If there are any problems with your order, you will be contacted by Customer Care representatives within 24 hours, (excluding weekends and public holidays) subject to the rights of the purchaser under the UAE Consumer Protection Law.
By placing an order through our Website, you acknowledge and agree that full liability for the Products rests with the manufacturer and that we carry no product liability for those items save as described in the Returns section in relation to returning the products and refunding the price paid (where applicable).
CL’s liability is in lieu of and to the exclusion of all other warranties, conditions or obligations expressed or implied whether statutory or otherwise in relation to the quality or description of the Products or their fitness for any particular purpose or in relation to sales by a sample. CL’s liability (howsoever arising and including any liability for any indirect or consequential loss) shall not under any circumstances exceed the price payable to CL for the Products hereunder. The above restrictions are necessary to enable the Products to be sold at the prices specified in these Purchase Terms.
The purchaser shall indemnify CL against all claims for personal injury, loss or damage to property brought against CL by third parties in respect of the Products unless such injury, loss or damage is solely attributable to the negligence of CL, its employees or agents.
All CL Products carry a product warranty of 6 months from the date of purchase with the exception of claims that arise out of damage caused by the purchaser or the shipping company. Claims need to be substantiated by photographic evidence. CL will use reasonable efforts to fix any item that has been damaged as a result of a design defect and/or replace the item in question.
We do not accept any claims for damage caused by the purchaser. You will be required to supply evidence in the form of, but not limited to, photographs to corroborate any claims of the outer packaging of the product(s), inner packaging of the Product(s) and the Product(s) itself. In such circumstances where bespoke or special orders are damaged or faulty we will endeavor to repair or replace the goods and require full cooperation from the receiver in order to assist.
We reserve the right to repair or replace the Product(s), within the originally specified lead time given for the original bespoke piece(s) that commences upon confirmed receipt of the faulty item(s) to the CL’s premises. Within this time period, the contract is still valid and cannot be canceled.
We reserve the right to request that any defective, faulty or damaged Product(s) are returned to the CL’s premises in their original packaging for assessment and repair or replacement if necessary and the costs of return will be met by CL in the first instance in order to process the return of the Product(s) for further inspection. The costs of such return will be deducted from any applicable refund due to the purchaser if the defect, fault or damage is found to be the result of the purchaser or the purchaser's agent's actions. This is including but not limited to incorrect assembly of pieces causing irreparable damage, physical damage (such as scuffs, scratches, and dents) caused during home installation and tampering with Product(s) in such a way that they no longer have the same physical appearance or functionality as when they were delivered.
RETURNS AND EXCHANGES POLICY, CANCELLATIONS, REFUNDS & RETURNS
For toys, books, and clothing that are stock items and not bespoke or specially made to order, the purchaser can cancel the order and return Product(s) to CL within 7 days starting from the day of delivery to obtain a store credit note or exchange. Product(s) must be returned to CL at the purchaser’s expense, be unused, unopened and undamaged. The purchaser shall be responsible for any damage caused in transit during the return and should ensure adequate insurance. Upon safe receipt of the goods a store credit note (excluding, where applicable, the original delivery charges, cash handling fees, taxes and any duties) will be issued to the purchaser’s account. Purchasers wishing to return items must immediately notify us in writing by e-mail to returns@Childrenslane.com.
The above right to cancel does not apply to any Product(s) made to purchaser’s specifications, furniture or other bespoke items. Many of CL’s Products can be personalized or are bespoke so please ensure the Product(s) ordered are suitable for your requirements.
If any items purchased, stock or bespoke, are damaged or faulty the purchaser must notify us immediately so that we may investigate and attempt to remedy the situation in accordance with the UAE Consumer Protection Law and without affecting the purchaser’s statutory rights.
Items on sale are non-refundable unless the purchaser proves that items are damaged or defected upon delivery.
Our store credit note will be credited referencing the original purchaser's payment card and will exclude, where applicable, collection fees, the original delivery charges, cash handling fees, taxes and any duties (with the exception of faulty items), which we deduct.
Customs duties and sales taxes are non-refundable. Please note that exchanges will be submitted through the same customs procedures, therefore are applicable for duty and tax again.
Please be aware that in order to receive a store credit note or exchange, the Product(s) must be unused and in perfect condition, with all the labels attached and in the original packaging.
Where provided, any designer packaging such as authenticity cards, dust bags, and leather tags should be included as part of your return. We will not accept returns that do not adhere to the specified conditions outlined.
In order to qualify for a store credit or exchange, all items (including promotional gift items accompanying the Order) must be returned to us within 7 days of order receipt:
Unaltered, unused and in full saleable condition (or the condition in which they were received from us or our agents). Shoes must not have any sole or other damage; In their original packaging/box/dust- cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned. Swimwear must have the original hygiene liner attached. Please ensure when returning the parcel that the packaging is properly protected. Accompanied by the original order confirmation. Please take care to preserve the condition of any product packaging as, for example, damaged shoe boxes may prevent re-sale and may mean that we cannot give you a full refund. Our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.
Any returns received after the 7 days will not be processed and the Product(s) will be returned to the purchaser. In order to exchange products, requests for the exchange must be of the same value or higher. We will not exchange products for lower value than the original item purchased.
Legal ownership of the Product(s) will immediately revert to CL if payment is refunded to you.
If you have received an item from CL as a gift, you can exchange it for another item of the same value but must pay the additional shipping, taxes, import duties and any additional charges which may incur as a result of the exchange.
RETURNS AND EXCHANGES
Satisfaction is always a top priority and as such, each query is addressed individually to the best of CL’s ability. If you are not happy with a Product you may (subject to the terms of this Returns and Exchange Policy) obtain store credit or exchange the Product. To exchange a Product or obtain a store credit note, you must notify CL in writing by e-mail to returns@Childrenslane.com no later than within, days of receipt of the Product. Any returns or exchanges after such period will not be accepted.
Please note that were a Product is exchanged or returned:
Customs duties, shipping charges and any taxes incurred are non-refundable;
Exchanges will be submitted through the same customs and shipping procedures and therefore you are responsible for such applicable duty and tax again; In respect of an exchange, requests for the exchange must be of the same value or higher. CL will not exchange products for a lower value than the original item purchased; and Store credit note will be credited referencing the original purchaser's Payment card and will exclude shipping costs (with the exception of faulty items), which CL deduct to cover the cost of our collection service. Please be aware that in order to receive a store credit note or exchange:
The Product(s) must be unused, unopened and in perfect condition, with all the labels attached and in the original packaging; Where provided, any designer packaging such as authenticity cards, dust bags, and leather tags should be included as part of your return; The Product(s) must be returned to CL at your expense. CL will not be liable for any additional costs or loss in respect of exchanges and refunds, and You shall be responsible for any damage caused in transit during return and should ensure you have obtained adequate insurance.
CL WILL NOT ACCEPT RETURNS THAT DO NOT ADHERE TO THE SPECIFIED CONDITIONS OUTLINED HEREIN. CL SHALL NOT, AT ANY TIME, BE LIABLE FOR ANY ADDITIONAL COSTS INCURRED BY YOU. YOU WILL BE REQUIRED TO PAY ANY ADDITIONAL COSTS OR AMOUNTS INCURRED IN RESPECT OF AN EXCHANGE OR REFUND (INCLUDING BY WAY OF EXAMPLE ONLY, SHIPPING COSTS, DUTIES AND PACKAGING COSTS).
Upon safe receipt of the Product(s) CL will email as soon as your Product(s) have been received and when your return is in process or your exchange is being shipped. In the case of a return, a store credit note will be issued to your account and amounts paid by CL for the cost of delivery will be set-off.
If any Product(s) purchased, stock or bespoke, are damaged or faulty you must notify CL immediately so that CL may investigate and attempt to remedy the situation in accordance with the UAE Consumer Protection Law and without affecting your statutory rights. Items on sale are non-refundable unless the purchaser proves that items are damaged or defected upon delivery. In the case of faulty items, all credit card refunds will be credited back to the original payment card used for the transaction.
We reserve the right to monitor returns and to refuse orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.
CL does not take title to returned items until the item arrives at CL Head Office, Abu Dhabi and has been inspected by CL. At our discretion, a refund may be issued without requiring a return. In this situation, CL does not take title to the refunded items.
NON-CANCELLABLE, EXCHANGEABLE OR REFUNDABLE ITEMS
No exchanges or refund can be made on skincare/toiletry/bath care products, baby bedding, mattresses, mattress toppers, personal grooming products, jewelry, swimwear, and undergarments. All sale items are final and not subject to store credits, refunds or exchanges.
Many of CL’s Product(s) can be personalized or are bespoke so please ensure the Product(s)ordered are suitable for your requirements. Once ordered and payment has been accepted in accordance with the Purchase Terms [insert hyperlink] no bespoke or personalized Product(s) (which includes, without limitation, any item of furniture ordered and made to your specifications, or other bespoke items) can be canceled. There will be strictly no refunds, store credits or exchanges for any such Products.
Please feel free to address any additional questions you may have to our Customer Care representative by writing us an email to email@example.com
SHIPPING OPTIONS AND TIMES
Shipping costs will be calculated separately upon checkout.
PLEASE NOTE: SHIPPING COSTS ARE EXCLUSIVE OF ANY PURCHASE PRICE FOR PRODUCT(S) AND WILL BE CHARGED SEPARATELY. SAME-DAY DELIVERY AND PRODUCT AVAILABILITY ARE NOT GUARANTEED AND SHIPPING RATES ARE SUBJECT TO CHANGE.
If the Product(s) you have selected is currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.
Product(s) you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.
You will be charged for each shipment separately when it ships. The total charges for all the shipments will equal to the total for the entire order.
SHIPPING TO MULTIPLE ADDRESSES
If you choose to ship to multiple addresses we will add additional charges for each additional address and will notify you accordingly. Orders including only gift cards are not charged the additional fee.
CARRIERS AND IMPORTANT DELIVERY INFORMATION
We use various local and international carriers to make sure your items arrive to you on time. Shipping information, including a tracking number (where provided by the carrier), will be emailed to you accordingly. Please see Risk of Loss for further details.
You will be required to sign on receipt of your delivery of any Product(s).
EXCLUSION TO SHIPPING
Unfortunately, there are a number of countries to which we are unable to offer to ship to. CL will notify you should we be unable to ship an item.
If you require help when ordering or would like to provide feedback on our service, please email firstname.lastname@example.org.
You may also call CL on +97126267270 between the office hours of 10 am and 6 pm (GMT+4) 5 days a week (Sun - Thursday).
If you would like to contact a Customer Care Representative of CL about shipping or delivery inquiry, please e-mail us at email@example.com.
If you would like to receive an advice from CL’s Online Interior Design team, please call us at +97126267270 or email us at firstname.lastname@example.org.