Although we are strongly committed to delivering in the timelines estimated in our order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. We will offer you the first available date and time slot for delivery in your area. This is normally 5 working days, within the UAE, from the date we have contacted you to arrange delivery. International deliveries vary and will be confirmed upon contact with any Customer Care representative. We request that you accept the earliest date offered for delivery. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your order or request postponement (in such cases you will incur a repeat delivery charge equal to not less than the original charges that were paid for the aborted delivery). If the original delivery was free of charge, the repeated delivery would be charged at the CL standard chargeable rate that would regularly apply to the size, nature and delivery location for the Products. This must be paid prior to the redelivery, even if the original delivery was free of charge. This repeat delivery charge will also apply if you cancel an agreed delivery date/time slot less than two working days prior to the agreed date. Orders are delivered daily excluding UAE public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays.
If a Product you have ordered is not in stock and has a lead-time, the 5 working day delivery timescale is not included in this lead-time. Subject to the below, for international deliveries on non-furniture items, please allow 5-7 working days lead time for the delivery of your order.
Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.
Additional conditions for delivery of Bespoke Furniture or bulky items
All our furniture is hand built by craftsmen and not flat packed, except where necessary for access. All Products, once commissioned are usually complete and ready within a 10 to 12 week lead time from point of order (cleared funds) to point of dispatch for stock items, 16 weeks for bespoke items during busy periods of the year - August, Christmas and other holidays.
When your order is ready for delivery, we will contact you to agree on a delivery date. Once agreed, you will be responsible for accepting delivery and arranging appropriate means of access and installation on that date. Delivery charges within the UAE will be made at the point of order. This charge covers delivery and installation to a cleared room. It is your responsibility to ensure that our delivery team has access to the delivery address and that sufficient space for the goods is available, hallways are measured and doors and lifts can grant full access. Delivery on the first floor and above requires service elevator access arranged by you and it is your responsibility to notify us of any potential problems with access to the premises, building, service elevators, etc. and make any related delivery arrangements. Where delivery is complicated by such factors, additional charges may apply. If delivery is not accepted on the agreed delivery date, Products shall be kept in storage free of charge for a period of up to thirty (30) days. If you fail to agree a revised delivery date falling within thirty (30) days of the initial delivery date, we retain the right to cancel your order, retain all monies paid and resell the Products with no further liability.
In the absence of negligence, we will not be liable for loss or damage to the Products or your property, including where caused by (i) us following your specific instructions; (ii) limited or no access to your nominated premises; and/or (iii) goods not fitting into your property. Any request to hang, erect or build items shall be at our discretion and we will not be responsible for any damage to your home in connection with such hanging, erection or building, nor for the integrity of such hanging, erection or building. Additional charges for such services may apply. Additionally, CL is not responsible for any delays caused by destination customs clearance processes.
CL (or their delivery agent) requires a signature for any Products delivered, at which point responsibility for your purchased Products passes to you (see Title [insert hyperlink]). If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by CL and transfer of responsibility in the same way.
CLICK AND COLLECT
You may choose to collect your Products from our store (Click and Collect), arrange for your Products to be collected by your own courier, or you may choose to have your Products delivered to an address of your choice.
Where you select Click and Collect we will send you an email to notify you when your Product is ready for collection. You will need to bring this email or Apple Wallet confirmation with you, along with some ID, when you collect the Product. If you aren't able to collect your Product yourself and payment was made using a Credit Card, Debit Card, Gift Card or e-Voucher, then you can ask someone to collect your order for you. They will need a copy of your 'Ready to Collect' email or Apple Wallet confirmation and either their passport or driving license.
We don't want you to miss out, so we'll keep your order in store for 7 days. If your order isn't collected within 7 days, then it will be returned and you will be issued with store credit.
All Products will be packaged and prepared for delivery or collection by CL and you will be contracting separately with CL in this regard.
If you have opted for your Products to be delivered by CL, CL's delivery charge will be itemized as 'delivery' on the delivery and order confirmation pages of the Website and in emails from CL. See Delivery above.
Your order is subject to the laws of the UAE. Your order will be complete and the Product(s) in your order will then be owned by you (and so the risk of loss or damage to such) will pass to you in the first instance of either of the below-taking place:
the date on which we receive payment in full for the Product(s). Please note Damage to Products in Transit section [insert hyperlink], or
the date and time of collection of it from a 'Click & Collect' collection point or delivery by us to your nominated address.
DAMAGE TO PRODUCTS IN TRANSIT
All Products purchased from CL are made pursuant to a shipment contract with a third party shipping carrier. This means that the risk of loss and title for such items pass to you upon our delivery to that shipping carrier. It is your responsibility to ensure compliance with the third party shipping carrier’s terms and conditions.
CL WILL NOT BE HELD RESPONSIBLE IN ANY WAY FOR ANY DAMAGE CAUSED TO A PRODUCT ONCE THE ITEM HAS BEEN COLLECTED BY THE SHIPPING CARRIER (THIS INCLUDES WITHOUT LIMITATION, ANY DAMAGE IN TRANSIT FOR CUSTOM AND DUTIES CHECKS AND SECURITY CLEARANCE, FLIGHT CARRIERS PROCESSES AND PROCEDURES). ANY RECOURSE YOU MAY HAVE FOR ANY SUCH DAMAGE OR LOSS SHALL BE sole TO THE SHIPPING CARRIER IN ACCORDANCE WITH THAT SHIPPING CARRIER’S TERMS AND CONDITIONS.
CL insures Products during the time they are in transit until they are delivered to your specified delivery address.
Damage must be notified in writing within 3 days of the date of delivery (being the date on which a signature has been received as above). If you are not able to fully check Products upon receipt, the carrier’s documentation should be endorsed ‘unexamined’. In the event of the non-delivery of the whole or part of the Product(s), the purchaser must notify CL within 10 days of the date of dispatch. Failing such notification the purchaser shall be liable for the value of the consignment in the event that the carrier will not accept any claims.
REJECTION OR NON-ACCEPTANCE OF PRODUCT(S)
The purchaser shall return to CL at the expense of the purchaser, any Product(s) ordered by him or her which he/she seeks on any ground whatsoever to reject or refuses to accept. If he/she shall fail to do so, the purchaser shall not be entitled to reject (or refuse to accept) such Product(s). The purchaser shall be liable for any loss of or damage to the Product(s) taking place whilst in the possession of the purchaser or in the course of their return to CL head office address
If there are any problems with your order, you will be contacted by Customer Care representatives within 24 hours, (excluding weekends and public holidays) subject to the rights of the purchaser under the UAE Consumer Protection Law.
Where we are prevented from or delayed in carrying out obligations under these Purchase Terms due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then the performance of our obligations shall be postponed for the period of time that the circumstances continue.
By placing an order through our Website, you acknowledge and agree that full liability for the Products rests with the manufacturer and that we carry no product liability for those items save as described in the Returns section in relation to returning the products and refunding the price paid (where applicable).
CL’s liability is in lieu of and to the exclusion of all other warranties, conditions or obligations expressed or implied whether statutory or otherwise in relation to the quality or description of the Products or their fitness for any particular purpose or in relation to sales by the sample. CL’s liability (howsoever arising and including any liability for any indirect or consequential loss) shall not under any circumstances exceed the price payable to CL for the Products hereunder. The above restrictions are necessary to enable the Products to be sold at the prices specified in these Purchase Terms.
The purchaser shall indemnify CL against all claims for personal injury, loss or damage to property brought against CL by third parties in respect of the Products unless such injury, loss or damage is solely attributable to the negligence of CL, its employees or agents.
All CL Products carry a product warranty of 6 months from the date of purchase with the exception of claims that arise out of damage caused by the purchaser or the shipping company. Claims need to be substantiated by photographic evidence. CL will use reasonable efforts to fix any item that has been damaged as a result of a design defect and/or replace the item in question.
We do not accept any claims for damage caused by the purchaser. You will be required to supply evidence in the form of, but not limited to, photographs to corroborate any claims of the outer packaging of the product(s), inner packaging of the Product(s) and the Product(s) itself. In such circumstances where bespoke or special orders are damaged or faulty we will endeavor to repair or replace the goods and require full cooperation from the receiver in order to assist.
We reserve the right to repair or replace the Product(s), within the originally specified lead time given for the original bespoke piece(s) that commences upon confirmed receipt of the faulty item(s) to the CL’s premises. Within this time period, the contract is still valid and cannot be canceled.
We reserve the right to request that any defective, faulty or damaged Product(s) are returned to the CL’s premises in their original packaging for assessment and repair or replacement if necessary and the costs of return will be met by CL in the first instance in order to process the return of the Product(s) for further inspection. The costs of such return will be deducted from any applicable refund due to the purchaser if the defect, fault or damage is found to be the result of the purchaser or the purchaser's agent's actions. This is including but not limited to incorrect assembly of pieces causing irreparable damage, physical damage (such as scuffs, scratches, and dents) caused during home installation and tampering with Product(s) in such a way that they no longer have the same physical appearance or functionality as when they were delivered.
SHIPPING OPTIONS AND TIMES
Shipping costs will be calculated separately upon checkout.
PLEASE NOTE: SHIPPING COSTS ARE EXCLUSIVE OF ANY PURCHASE PRICE FOR PRODUCT(S) AND WILL BE CHARGED SEPARATELY. SAME-DAY DELIVERY AND PRODUCT AVAILABILITY ARE NOT GUARANTEED AND SHIPPING RATES ARE SUBJECT TO CHANGE.
If the Product(s) you have selected is currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.
Product(s) you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.
You will be charged for each shipment separately when it ships. The total charges for all the shipments will equal to the total for the entire order.
SHIPPING TO MULTIPLE ADDRESSES
If you choose to ship to multiple addresses we will add additional charges for each additional address and will notify you accordingly. Orders including only gift cards are not charged the additional fee.
We use various local and international carriers to make sure your items arrive to you on time. Shipping information, including a tracking number (where provided by the carrier), will be emailed to you accordingly. Please see Risk of Loss for further data
You will be required to sign on receipt of your delivery of any Product(s).
EXCLUSION TO SHIPPING
Unfortunately, there are a number of countries to which we are unable to offer shipping to. CL will notify you should we be unable to ship an item.
If you require any assistance please contact Customer Care on the following email firstname.lastname@example.org